University of California Health and Insurance Coverage for Residents and Fellows
University of California Health and Insurance Coverage for Residents and Fellows
University of California Health and Insurance Coverage for Residents and Fellows

The Emergency Room

Coverage

Most emergency rooms are in-network, meaning they have a contract with Anthem Blue Cross.

In rare cases, you may need to get care at an out-of-network emergency room (ER). If you get a bill for an out-of-network ER visit, call Anthem before paying it. They can help you understand your responsibility and can advocate on your behalf for a lower bill.

  • PPO members: Call (833) 674-9256, Monday through Friday, 8 a.m. to 8 p.m.
  • HMO members (UC San Francisco, UC San Diego and UC Riverside only): Call (833) 674-9257, Monday through Friday, 8 a.m. to 8 p.m.

Alternatives

If you believe you need emergency care, call 911 immediately or go directly to the nearest emergency room. For non-emergency care, you can get the help you need through these resources:

  • LiveHealth Online. Speak with a U.S. board-certified doctor through an online video chat on your computer or mobile device.
  • Anthem 24/7 NurseLine. Available 24 hours a day, 365 days a year, Anthem 24/7 NurseLine takes the guesswork out of health problems. When you call, you get instant access to registered nurses who can help you deal with medical issues 24 hours a day, seven days a week. Call (800) 700-9186 for immediate answers to your questions.
  • Urgent care. Instead of going to the emergency room, consider visiting an urgent care center. It can save you time and money. To find an in-network urgent care center, search anthem.com/ca or call the Anthem 24/7 NurseLine at (800) 700-9186. If you’re an Anthem HMO member, be sure to visit urgent care centers that are in the HMO network to avoid a big bill.

Provider Contact Information

Graduate Medical Education Office